Contact Us
Whether you have a question about your premium export, found a bug, or want to explore a business partnership, we'd love to hear from you. Reach out directly via email and we'll get back to you as quickly as we can.
How Can We Help?
Print Orders
Questions about a printed poster, framed print or canvas: delivery, tracking, or a print that arrived damaged. Include your order number. See Shipping & Returns.
Premium Exports
Questions about your premium download, payment confirmation, or re-downloading a purchased file.
Bug Reports
Something not working as expected? Let us know the browser, device, and steps to reproduce the issue.
Feature Requests
Have an idea for a new theme, export format, or feature? We read every suggestion.
Business Inquiries
Interested in bulk licensing, API access, white-label partnerships, or commercial use? Get in touch.
Quick Answers
How do I re-download a premium export?
After completing your purchase, you are redirected back to MapPoster where your download starts automatically. If the download didn't trigger, return to mapposter.xyz in the same browser you used to pay and your export will be ready. If you still have trouble, email us with your payment confirmation and we'll send your file directly.
Can I get a refund?
For digital downloads, yes: you can ask for a full refund within 14 days of purchase, for any reason. Printed posters are made to order, so they can't be returned for a change of mind, but if a print arrives damaged or defective, email us a photo within 14 days of delivery and we'll send a free reprint or a full refund, with nothing to send back. See Shipping & Returns for details. Refunds usually appear within 5-10 business days.
Do you offer commercial licenses?
Personal use is included with every purchase. For commercial use, such as reselling prints, using map artwork in products, or integrating with your platform, please reach out to discuss licensing options and volume pricing.
Is my data safe?
Yes. Your poster is designed in your browser, and nothing is uploaded while you design or download it on a computer. A design reaches our servers only to make a file for you: a printed poster, or the high-resolution download of a phone or tablet, which our server makes at full size. Payments are handled by Paddle (downloads) and Stripe (prints). Read our Privacy Policy for full details.